Privacy Policy

1. Introduction

Astaris ( Siratsa Pty Ltd ) (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us as part of our real estate services.

2. What Personal Information We Collect

We may collect personal information including (but not limited to):

• Full name, address, email, and phone number

• Date of birth and proof of identity documents

• Financial information relevant to rental or purchase applications (e.g., employment, income, references, bank details)

• Property ownership and tenancy details

• Records of communications with us

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Enquire about, buy, sell, or rent a property through us

• Complete application forms or contracts

• Interact with us via phone, email, in person, or through our website

We may also collect information from third parties such as landlords, tenants, referees, publicly available records, or credit reporting agencies (where legally permitted).

4. How We Use Personal Information

We use your information to:

• Provide real estate services including sales, leasing, and property management

• Process tenancy and sales applications

• Verify your identity and eligibility

• Communicate with you about your property or tenancy

• Meet our legal and regulatory obligations

• Conduct marketing and promotional activities (with your consent, where required)

5. Disclosure of Personal Information

We may share your personal information with:

• Property owners, tenants, buyers, and landlords as required

• Tradespeople, contractors, and service providers for property maintenance and inspections

• Legal, financial, and professional advisors

• Government bodies and regulators (when required by law)

• Third-party service providers (e.g., IT support, cloud hosting, marketing platforms)

6. Marketing and Communications

We may use your personal information to send you marketing communications about our services. You may opt out of receiving these communications at any time by contacting us or using the unsubscribe function in our emails.

7. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

9. Overseas Disclosure

Some of our service providers may be located overseas. Where this occurs, we will take reasonable steps to ensure that they handle your personal information in accordance with Australian privacy laws.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

For questions about this Privacy Policy, or to make a complaint, please contact us:

ASTARIS

PO BOX 94, WOOROOLIN QLD 4608

0411716200

sold@astaris.com.au

Effective Date: 05.10.2025